Return Policy

Our Return Policy

We want you to feel good about every Tiny Treasures purchase. If something isn't right, please contact us so we can help.

Return Window and Eligibility

Please contact us within 30 days of delivery to request a return. Items must be unused, unwashed, and in their original packaging with all tags attached. Some items are not eligible for return; see the exclusions below.

How to Start a Return

1. Email info@shoptinytreasures.shop with your order number, the item you would like to return, and the reason for the return.
2. Wait for return approval and instructions before sending anything back. Items may ship from different suppliers, so the return address may vary.
3. For approved returns, a return label will be provided at no label fee. Follow the instructions provided with your return.

Refunds

Once an eligible return has been processed and refunded, the refund is issued to your original payment method. The time it takes to appear in your account can vary by payment provider. If your order contains items from different suppliers, returns and refunds for those items may be processed separately.

Exchanges

If you would prefer a different size or color, please tell us when you contact us. Exchanges are subject to availability and the supplier's return process; we will confirm your options before you send an item back.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, email info@shoptinytreasures.shop within 7 days of delivery with your order number and photos. We will help resolve the issue and confirm the next steps. Do not send an item back until you receive return instructions.

Non-Returnable Items

For hygiene reasons, opened pacifiers and teethers cannot be returned. Personalized or custom-made products are not eligible for return unless they arrive damaged or incorrect. Contact us if you're unsure whether an item is eligible.

Questions?

Email info@shoptinytreasures.shop with your order number and we'll help you with the next steps.